Terms & Conditions
- The client and guests agree to:
- Comply with all licensing, Health and Safety and other regulations relating to the hotel.
- Not consume any food or drink that has not been supplied by the hotel on its grounds.
- Not act in an improper or disorderly manner and comply with any reasonable request by the hotel or its employees.
- Children and Pets
Children and pets are welcome at The Fox and Hounds Hotel however the hotel and its grounds are potentially hazardous. We respectfully ask parents ensure their children are confined within the area of the function and cannot accept any liability whatsoever in the event of an accident. Dogs must be kept on a leash at all times.
The Fox and Hounds Hotel cannot accept any liability for any loss or damage to the personal property of any client or their guests whilst on the Hotel premises. The client will be liable for any loss or damage sustained to Fox and Hounds Hotel property, including furnishings, by themselves, their guests, children or dogs. The client shall pay to the Hotel on demand the amount required to reimburse or remedy such damage including compensation for loss of business whilst such damage is repaired.
- Fox and Hounds Hotel will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However it reserves the right to provide alternative services of at least equivalent standard at no additional cost.
- Whilst every step is taken to ensure accuracy in the tariffs and information given in the brochure and advertising it reserves the right to alter, withdraw or substitute and service or facility without prior notice if necessary.
- Fox and Hounds Hotel are not responsible in any way for the clients arrangements with third party suppliers of services to events.
- Cancellation by Fox and Hounds Hotel Ltd
The Fox and Hounds Hotel may cancel a booking under the following circumstances:
- If the hotel or part of its grounds is closed due to circumstances beyond its control e.g. Fire, flood, pandemic etc.
- Death or serious illness of a Director of the Company (with discretionary refund of monies paid to date).
- Cancellation by the client
In all circumstances notification of cancellation must be made by client who made the reservation. Room cancellations and no shows shall be subject to the following cancellation fees:
- Low season bookings (November, December excluding Christmas and New Year, January to March) free cancellation then 100% charged if cancelled within 24 hours of arrival date.
- High season bookings (excluding 24/12-02/01) free cancellation then 100% charged if cancelled after 9.00am 48 hours prior to arrival.
- For group bookings all deposits are non-refundable if cancelled within 4 weeks prior to arrival but can be carried over to new dates within 12 months of the original date.
- For Christmas and New Year bookings full payment is taken 4 weeks prior to arrival and no refunds are given unless the hotel is forced to closed – we suggest you take out suitable travel insurance in the case of cancellations.
- For Treetops Treehouse a £100 deposit is required at time of booking then you can cancel anytime up to 9.00am 7 days prior to arrival (when the remaining balance is payable in full).
- We will do our best to re-let rooms and so no charges will occur. All deposits are non-refundable and non-transferable. This applies to amendments and full cancellations.
The Fox and Hounds Hotel does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.
We look to collect only relevant data and only hold data that contacts have given permission for. Personal Information includes contact details as well as all Special Category Data (eg. booking details, dietary requirements, birthdays, anniversaries). Under section 22 of the PECR we do from time to time reserve the right to market news and offers from The Fox and Hounds Hotel to existing customers of the hotel, unless you elect not to receive such information by informing us in writing or unsubscribing from. Contacts who do not open or respond to such correspondence will, after 2 years, be removed from the contact list. New contacts will only receive newsletter information if they have opted in at the point of data collection or by completing this link or any of the other links sent on booking confirmations or emails directly from the hotel.
All data is safely stored and encrypted in our Property Management System and only trained personnel have access to this information. Our internal policy forbids sharing data in anyway deemed to be unsafe or at risk.
Payment information & Retention of Data
Your payment information is encrypted into a compliant database whereby the information cannot be seen or retrieved once saved. All card details are destroyed upon check out and paper copies of card transactions are stored in a safe and destroyed after 5 years. All personal information is destroyed after 5 years unless you have opted into our marketing correspondence during that time.
Rights of Inspection
Any customer is entitled to request an SAR (Subject Access Request) to discover what data is being stored and used for them personally by the company. This request must be made in writing to the Privacy Officer alongside proof of identity (copy of driving license or passport) and will be responded to within 48 days of the request being received. You have the right to demand erasure of all the information (subject to safeguarding acts) which must be made in writing to the Privacy Officer.
Right of Erasure
Any contact has the right to demand erasure of all the information (subject to safeguarding acts) which must be made to the Privacy Officer at The Fox and Hounds Hotel, Eggesford, Chulmleigh, Devon, EX18 7JZ. This will be completed within 30 days of the request being received.
Third Party Disclosure
Your personal information is very important and we will not disclose or sell your details to any other organisations.
The Fox and Hounds Hotel takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by The Fox and Hounds Hotel have access to this data.
If The Fox and Hounds Hotel discovers a Data Breach within the company, the response will be to inform the relevant Data Protection Organisation within 72 hours of discovering the breach. The Fox and Hounds Hotel will also have the obligation, in certain circumstances, to notify data subjects directly if the data breach is likely to result in high risk to their personal data.
Integrity of Data
The Fox and Hounds Hotel takes all reasonable measures to ensure that the information it holds is accurate. In particular it uses reliable collection methods and destroys or converts to an anonymous form any out-of-date data. Individuals may request details of all personal information held by The Fox and Hounds Hotel so as to contest inaccurate or incomplete data, verify the information and have it corrected it as appropriate.
The Cookie Law is a piece of privacy legislation that requires websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. It started as an EU Directive that was adopted by all EU countries in May 2011. Each country then updated its own laws to comply. In the UK this meant an update to the Privacy and Electronic Communications Regulations.
What is a Cookie?
Session cookies are designed to assist navigation and to help with form completion on our site. These cookies expire when the users browser is closed and are non invasive. We may use persistent cookies on this site. A persistent cookie enables us to track specific information and is generally for record keeping purposes. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies via your browser’s ‘clear cookies’ function. See AboutCookies.org if you would like further information with relation to blocking cookies on your web browser.
We use an analytics company (Google Analytics) on this website so that we can gain certain information to aid us in the marketing of this site. The analytics company drops cookies via our website and collects non-personally identifiable information about you. We can then access the analytical information and study the traffic that has come to our site. This helps us get a better understanding of how users access and use our site, so that we can help improve our site design and improve the users experience as our website evolves and grows.
Google stores the information collected by the cookie on its servers in the United States. We have no control over what third parties do with their cookies and related information. Google may transfer this information to other third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you would like to learn about how to reject or delete cookies by Google, please read the information on Google’s web site.
Third Party Cookies
Drops several session and tracking cookies in order to understand your usage of their service. Cookies include: TASSK, TASession, SRT, ServerPool, PMC, TART, TATravelInfo, CM, TAUD, TAUnique, TACds, JSESSIONID, AWSELB.
The Booking Button
This cookie is set by the Booking Button to help with the booking enquiry process. It includes: user_token, _thebookingbutton_session, an identifier for the Fox and Hounds, and several Google Analytics cookies for third party use including _ga, _gid, _gat_smT, __utma, __utmb, __utmc, __utmz and __utmt_classic_tracker.
Drops session cookies to help with its service: XSRF-TOKEN, laravel_session.
Social Network Cookies
Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.
Vimeo cookies e.g. vuid are all typically written to the browser upon the loading of Vimeo videos.
|PHPSESSID, ckon1805, SJECT1805, uid, JCS_INENREF, JCS_INENTIM, _wpss_h_, _wpss_p_||www.foxandhoundshotel.co.uk||This type of cookie is what’s called a “session” cookie, and keeps track of temporary information to help the site function well from a user experience standpoint. The session cookie is destroyed at the end of your visit.|
|_utma||Twitter.com||This cookie is what’s called a “persistent” cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Twitter does not currently provide information on the use of specific cookies.|
|auth_token||Twitter.com||Twitter does not currently provide information on the use of specific cookies.|
|HSID||Google.com, YouTube.com||Used by Google in combination with SID to verify Google user account and most recent login time|
|SID||Google.com, YouTube.com||This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.|
|SSID||Google.com||Used by GoogleMaps and YouTube to deliver maps and track usage of their service.|
|APISID||Google.com||Used by GoogleMaps and YouTube to deliver maps and track usage of their service.|
|SAPISID||Google.com||Used by GoogleMaps and YouTube to deliver maps and track usage of their service.|
|secure_session||Twitter.com||Used by Twitter in managing the Twitter content display on this site such as Tweet and Follow buttons. Expires at end of session. Twitter does not currently provide information on the use of specific cookies.|
|twll||Twitter.com||Used by Twitter in managing the Twitter content display on this site such as Tweet and Follow buttons. Expires at end of session. Twitter does not currently provide information on the use of specific cookies.|
|lang||Twitter.com||Twitter does not currently provide information on the use of specific cookies.|
|guest_id||Twitter.com||Used by Twitter in managing the Twitter content display on this site such as Tweet and Follow buttons. Expires at end of session. Twitter does not currently provide information on the use of specific cookies.|
|remember_checked||Twitter.com||Twitter does not currently provide information on the use of specific cookies.|
|remember_checked_on||Twitter.com||Twitter does not currently provide information on the use of specific cookies.|
|uid_id2||.remarketingpixel.com||Cookie that enables remarketing services.|
|_gid||www.foxandhoundshotel.co.uk, Google.com||This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.|
|_gat||www.foxandhoundshotel.co.uk, Google.com||This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.|
|_ga||www.foxandhoundshotel.co.uk, Google.com||This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.|
|__cfduid||.jotform.com||This cookie is used to support content delivery services.|
|userReferer, theme, guest||.jotformeu.com||This cookie is used to support content delivery services.|
|_pinterest_referrer, _auth, csrftoken, _pinterest_sess, us_open_umbrella_board, us_open_umbrella_pin, us_open_umbrella_kip, c_dpr, c_vh, c_vw, sessionFunnelEventLogged, bei, cm_sub, G_ENABLED_IDPS||Pinterest.com||These cookies are used to support sharing button functionality.|
|VISITOR_INFO1_LIVE, YSC, PREF, GPS, CONSENT, GAPS||.youtube.com, accounts.google.com||These cookies are used to support video content delivery.|
What to do if you do not consent to us using cookies?
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers. Details of how to change your privacy preferences.
Please note if cookies are disabled the online browsing experience may be limited.
Path to Compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.
If you’d like to learn more about cookies and the Privacy and Electronic Communications Regulations here are some useful links: